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Home > Authenticator App > Switch Microsoft Authenticator App to Google Authenticator App
Switch Microsoft Authenticator App to Google Authenticator App
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On or around September 15, 2023, Microsoft enforced anyone who had a default sign in method of SMS or phone call to setup Authenticator as the preferred sign in method.


This KB will guide you on switching from using Microsoft Authenticator to Google Authenticator. Other authenticator apps (such as BitWarden, 1Password, JumpCloud Protect, etc. can be used, but this KB will focus on Google Auth).


  1. Go to This should take you to your Microsoft Security Info page. You might have to authenticate to access this page.
  2. Select Add Sign In Method

  1. Select Authenticator App from drop down

  1. Click Add
  2. Select “I want to use a different authenticator app”

  1. Click Next
  2. Click Next again

  1. Open your preferred Authenticator app

  1. Scan the QR code. If you are unable to scan the QR code, click on “Can’t scan image?” and add the account name and key.
    1. Example using Google Authenticator
    2. Open Google Authenticator app
    3. Select the Plus sign in the bottom right

    1. Select Scan QR Code
    2. Scan the QR code
    3. Return to website
  1. Click Next
  2. Enter the 6 digit code
  3. Click Next
  4. You should see a green box in the top right that says you successfully added an Authenticator app

  1. Change the default notification style by hitting Change

  1. Select App based authentication or hardware token – code
  2. Select Confirm

  1. Verify default sign in method is code based.


18. Take a look at the list and delete any listed Microsoft Authenticator

19. On your mobile device, you can freely delete the Microsoft Authenticator application if you do not use it for any other business purpose


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